workingsolutions.comWorking Solutions | Outsourced Customer Service Call Center Support

Notice! Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada . We do not accept applicants located outside of the United States and Canada . Read our blogs ⨯ Explore CX solutions Apply to work from home -- Open Menu About About Us Careers Contact Us Leadership Newsroom Responsibility Why Outsource CX Solutions Industries Energy Financial Healthcare Telecom and Media Retail and Consumer Services Travel and Hospitality Resources Articles Blogs Collateral E-Book Infographic Outsourcing Guide Success Stories Video Are you looking for opportunities to work as a Working Solutions agent? Apply Now Simple Solutions. Seamless Support. Successful Service. Simple Solutions. Seamless Support. Successful Service. -- Your Ultimate Partner for Customer Service Outsourcing To serve clients well, Working Solutions ranks among the best outsourced customer service providers in the contact center industry. Our business process outsourcing (BPO) produces excellent customer experiences (CX) for everyday commerce, unexpected events and long-range projects. A virtual network of 150,000+ professional agents scales to meet fluctuating demand, ensuring real-time flexibility for service and sales. CX Performance Lagging? Boost Skills and Flexibility. Workforce speed to proficiency and scalability make or break customer service. Agents must acclimate fast to perform well. And stay sharp to flex up and down for sustained service . Achieve More → Service Ops a Cost Center? Profit From Them Instead. Inflation and a possible recession caused companies to tighten their belts and curtail customer service, seeing it as a cost center. Bad move. Better to optimize CX operations and turn a profit . Make Service Pay → Caught In a Crunch? Rev Up CX Solutions. When the business goes sideways, customer experiences suffer. So, why not deploy quick-turn solutions that accelerate sales and service? Delivered in days and weeks—not months. Maximize Results → Artificial Intelligence and Intelligent Agents™ Squeezed by budget cuts and labor shortages, businesses turn to artificial intelligence (AI) to economize and expedite service. AI, however, doesn’t always mesh with legacy IT for the best customer experiences. And technological upgrades can be expensive and disruptive. Our AI + IA solution blends automation and self-service for routine tasks with intelligent agents (IA) to solve complex issues. The result is a cost-effective way to maximize the benefits of human-AI collaboration to improve sales and service for clients, making them more capable, empathetic and competitive. Learn how we do it – AI + IA → Empathetic Service – Living Life to the Fullest It was a call from a man whose life was ending. He wanted to compile his bucket list. Diagnosed with terminal cancer, he asked the agent’s help to book concerts, shows and games—whatever entertainment she could find. Read More → CX Consultation: Discover the Difference Working Solutions will show you how we recruit on-demand workforces, educate them in the business, and perform to your expectations—down to the minute and metric. Contact us for a free consultation. Contact Us Solutions that Deliver As a rule, clients should expect double-digit improvements when outsourcing CX operations. If not, then they should ask: “Why not?” Desired results include sharper analytics to target offerings, streamlined processes to accelerate business and customer insights to increase sales. After nearly three decades, Working Solutions continues to perfect its virtual operations, fine-tuning them to deliver cost-effective customer service. On average, we optimize back-office support by 40%, reduce handle times by 25% and upsell 20% more. Explore our solutions → Customer Care Sales Support Back-Office Support Analytics Technology -- Cost-Savings Calculator Want to reduce your call center operational costs? Take the first step today with us. Our calculator can estimate reduced expenses by outsourcing customer service. Use the slider to find your weekly call volume and see the potential savings. ... Weekly call volume ... Annual cost savings over brick and mortar Contact Sales Brick-and-mortar staffing FTEs ... Brick-and-mortar call centers schedule full-time agents in 8-hour blocks of time, whether they serve customers or not. Clients end up paying for hours clocked—but necessarily worked. Working Solutions staffing FTEs ... The Working Solutions Interaction Model leverages independent contractors. Our agents are paid for time worked, tracked in 15-minute increments. So clients pay for work performed—not just clocked. Watch Video → -- In a recent survey, here’s what clients have to say. 100% Achieved Business Goals Across the board, clients consistently hit the mark in making their objectives for sales and service. Validates the value of our partnerships. Explore All Our Solutions → -- 93+% Recommended by Clients The vast majority give Working Solutions a top-rated net promoter score (NPS). Confirms the excellence of services delivered. Explore All Our Solutions → -- 87% Reported Cost Reductions Most clients gained substantial savings by outsourcing their customer service to us. Earns a good return on investment. Explore All Our Solutions → -- Watch Video → The Power of Human Empathy in Calming Customer Storms Discover how we turned a catastrophic airlines crisis into a triumph of compassion and fast resolution. Read the case study. Download Now Don't take our word for it... I was impressed by the rigorous training and onboarding and passing off to the operations team. It made me feel very secure that the people who would interact with my customers were well prepared. – Director of Customer Care | Leader in personalized products Working Solutions augmented staff and matched quality levels at a great value. They are a perfect solution to our overflow needs. – Lead Executive | Leading Travel Company We are very impressed with their responsiveness, flexibility and quality. Their expedited service ensured staff and volunteers were in place to provide safe shelter, food, medical supplies and comfort. – Vice President | Mid-Atlantic Affairs | Travel Management Co. We watched your team handle millions of customer calls reliably, professionally, and with one committed focus and goal, doing the absolute best for the American Express Travel customer . – Vice President | Communications | American Express They have successfully collaborated with us in every direction we’ve explored and have been a wonderful, long-term partner. – Senior Director, Customer Service | Fortune 100 healthcare services company Thought Leadership Read our blogs → Blog How AI and Intelligent Agents Together Help Cut Costs for Customer Service Working Solutions partners with clients to blend automation and live agents for superior service. Read More Blog Changing the Game of CX Education At Working Solutions University, college-degreed educators immerse thousands of customer-service contractors in clients’ businesses. Read More Success Story Customer Retention: Driving Sales and Maintaining Sales Base What are you doing to keep your existing customers who are vital to your success? Read More Site Links Work From Home → Contact Us Private Resources Public Resources Legal Accessibility Privacy Policy Company About Blog Corporate Careers Newsroom Responsibility Who We are Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand. © Working Solutions 2024. All Right Reserved Manage Consent This website uses cookies to personalize and improve your experience. Continue browsing our site if you agree to our Cookie Policy or...